How do I purchase Tokyo Disney tickets online?

Simply select Tokyo Disneyland or Tokyo DisneySea from our attractions page, choose your preferred date and ticket type, add to cart, and complete the checkout. You will receive your e-tickets instantly via email.

Are teamLab Planets tickets available for same-day purchase?

Yes, teamLab Planets tickets are available for same-day purchase subject to availability. However, we recommend booking in advance, especially during peak seasons, as tickets often sell out quickly.

How do I get to Shibuya Sky observation deck?

Shibuya Sky is located on the rooftop of Shibuya Scramble Square, directly connected to Shibuya Station. After purchasing tickets on our website, simply show your e-ticket at the entrance on the 14th floor.

Can I get a refund if I cannot attend?

Refund policies vary by attraction. Generally, cancellations made 48 hours before the visit date are eligible for a refund minus processing fees. Please check the specific attraction page for detailed cancellation policies.

Do you offer tickets for Ghibli Museum?

Yes, we offer Ghibli Museum tickets in Mitaka, Tokyo. These tickets are highly sought after and require advance booking. We recommend purchasing at least 2-4 weeks in advance.

Tokyo Tickets - Buy Tickets for Disney, teamLab, Ghibli & Top Tokyo Attractions

1. Introduction

Tokyo Tickets ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information through our website (tokyotickets.store) and services.

By using our services, you agree to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, phone number, password
Payment Information: Credit card details, billing address
Booking Information: Visit dates, selected ticket types, number of visitors
Communication Information: Messages sent to our customer support

2.2 Automatically Collected Information

Device Information: IP address, browser type, operating system
Usage Information: Pages visited, links clicked, time spent on site
Cookies: Session management, preference storage, analytics

3. How We Use Your Information

We use the collected information for the following purposes:

Processing ticket bookings and sending confirmation emails
Providing customer support and responding to inquiries
Processing payments and preventing fraud
Improving and personalizing our services
Sending marketing communications (with your consent)
Complying with legal obligations

4. Information Sharing

We do not sell your personal information to third parties. We may share information only in the following circumstances:

Service Providers: Third parties necessary for service delivery, such as payment operations, hosting, and email delivery providers
Attraction Operators: Information necessary to process your bookings
Legal Requirements: When required by law or to protect our rights
Business Transfers: In case of merger, acquisition, or asset sale

5. Data Security

We implement industry-standard security measures to protect your information:

SSL/TLS encryption for all data transfers
Encrypted transmission during checkout
Regular security audits and penetration testing
Access controls and employee training
Encrypted data storage

6. Your Rights

You have the following rights regarding your personal information:

Access: Request access to your personal information we hold
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Data Portability: Receive your data in a machine-readable format
Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at support@tokyotickets.store.

7. Cookies

We use cookies and similar technologies to enhance website functionality and improve user experience. You can manage or disable cookies through your browser settings, but some features may be limited.

8. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn that we have collected information from a child under 16, we will promptly delete that information.

9. International Data Transfers

Your information is processed on servers located in Japan, but some of our service providers may be located in other countries. In such cases, we implement appropriate safeguards to protect your information.

10. Policy Changes

We may update this Privacy Policy from time to time. If there are significant changes, we will notify you through a notice on our website or via email. We recommend reviewing this policy periodically.

11. Contact Us

For questions or inquiries about this Privacy Policy, please contact us at:

Tokyo Tickets

Shibuya Cross Tower, 2-15-1 Shibuya, Shibuya-ku, Tokyo 150-0002, Japan

Email: privacy@tokyotickets.store

Phone: +81 3-1234-5678